• Organizational Development: Teambuilding/Mission-Vision-Values/Conflict Management 
• Process Management: Process Identification/Process Measurement/Process Improvement 
• Strategic Planning: Environmental Assessment/Strategy Development/Strategy Deployment 
• Developed and Presented the following Training/Workshops: 
• Organizational Excellence Overview
• Performance Improvement Tools 
• Cycle Time Reduction 
• Work Processes 101 
• Reengineering - What it is...What it isn't
• Facilitating Work Process Mapping Teams

• Performance Excellence (Baldrige-based) 
• Team development and principles application 
• Process improvement and decision making 
• Computer applications and Information systems 

Completed 200 hours of Facilitator Training as part of the
facilitator qualification process. 
Team-taught 120 hours of Facilitator Training to the newest cadre of ORO Facilitators in 1997

• Master of Science Degree in Manufacturing Engineering 
• Bachelor of Science in Industrial Engineering
• Registered Professional Engineer by the State of Tennessee
• Train the Trainer Classes/Basic Instructor Training/Speechcrafters/Presentation Skills 
• Post Graduate work in Quality Management 
• Office of Personnel Management's TQM in the Public Sector 
• Facilitating Quality Improvement Teams 
• DOE Executive Quality Improvement Program 
• Teleconference on Quality 
• MORT-based Root Cause Analysis 
• Fundamentals of Departmental (DOE) Operations 
• Training Accreditation Program Workshop 
• Leadership Development Courses 
• Program Management Overview 
• Functional Analysis (Value Engineering) 
• Kepner-Tregoe Problem Analysis Decision Making
• Baldrige-based Criteria for Performance Excellence

• Tennessee Quality Award Board of Examiners 1995, 1997, 1998, 1999
• Society of Women Engineers
• Institute of Industrial Engineers 
• Association of Quality and Participation 
• Federally Employed Women 

Insanity - doing the same thing the same way and expecting a different result.